Is your watch supported?
First, review the supported watch FAQ to be sure that your smartwatch is supported.
Troubleshooting connectivity issues
If your watch is supported, please try the following, which have been shown to resolve the majority of issues:
- Restart both your phone and your smartwatch
- Open the Samsung Wearable app OR the Wear OS app as appropriate, and verify that your smartwatch is connected via Bluetooth. PhotoWear does not reliably support WiFi connections at this time.
- Next, switch to a different watch face, wait a moment, and then switch back to PhotoWear by long pressing on the watch face and then swiping to find PhotoWear. Then make sure that PhotoWear is the current watch face while sending photos via the mobile companion app.
Also, please check out this tutorial video to see how to use PhotoWear.
If none of the above resolves your issue, please try uninstalling PhotoWear from both your phone and your smartwatch, and then try reinstalling it.
Please note that we are still working through some known connectivity issues with Samsung smartwatches. So if you have a supported Samsung smartwatch, and the above steps do not resolve your connectivity issues, please check back later.